Effective date: September 27, 2026
Website and Service Requests
Monge Supply INC does not accept payment through this website. Calling or emailing through the website does not confirm an appointment and does not, by itself, create a service contract.
Terms for a particular job may be stated in a written estimate, work order, invoice, or other service agreement. Those job-specific terms control when they differ from this general policy, subject to applicable law.
Cancellation Before Work Begins
Contact us as soon as possible if you need to cancel or reschedule. Whether a charge applies depends on the circumstances and on any terms disclosed and accepted in the applicable service documents.
A deposit, cancellation charge, diagnostic or dispatch charge, special-order part cost, or restocking charge applies only when it was disclosed before authorization and is permitted by applicable law.
Work Performed and Installed Parts
Refund eligibility for diagnostic work, labor already performed, or parts already installed depends on the facts of the service, the applicable service documents, and applicable law. Contact us promptly with the service address, service date, invoice or work-order information, and a description of the concern so the request can be reviewed.
Special-Order and Nonreturnable Parts
Some parts may be special ordered, installed, used, or otherwise not returnable. Any restriction affecting cancellation or refund of a part must be identified in the applicable estimate, work order, invoice, or other service document before it is relied upon.
Approved Refunds
If a refund is approved, the method and timing will be communicated after review. Processing time may depend on the original payment method and the financial institution involved.
Rights Under Applicable Law
Nothing in this policy limits rights that cannot be waived under applicable law. When a transaction qualifies for a statutory cancellation right or other required consumer notice, the applicable transaction documents and law govern.
Contact About a Cancellation or Refund
Call +1 (727) 699-2889 or email support@mongesupply.com. Include only the information reasonably needed to identify the service. Do not send payment-card, bank-account, Social Security, or identification-document details by email.